Is tracking information available for the Vehicle documents?
A
Yes, we provide the DHL tracking number after the Vehicle document is send. Kindly check your user account for the tracking number.You can also track your document through (DHL tracking link)
Q
What documents am I supposed to receive from SBI Africa regarding my shipment?
A
We send the following documents through DHL.
Bill of Lading (B/L)
Export Certificate
(also called the “De-registration Certificate” or “Cancellation of Registration” form)
If your government requires, we will also send you the following:
● Inspection Certificate
Q
Can I verify that all information is correct on the B/L before you send it?
A
Yes, once the BL is issued we upload the pdf document to your user account.
Q
Can I ask you to change vehicle information on the B/L or any other documents?
A
The information on the document can be amended before the final BL is issued. Once the final BL is issued, we can not change the BL.
Q
Can you send me two sets of the B/L—one for me and the other for my clearing agent?
A
Our company can send two BL if requested by the client.